Reference

How We Protect Your Privacy on isb19

Your account details, payment history and personal information stay secure with us.

Account & Identity DataPayment & Wallet RecordsDevice & Login ActivityLive casino and slots
Explore Lobby Read FAQ
isb19 How We Protect Your Privacy on isb19
REACH OUT ANYTIME

Contact Us About Your Privacy

Have a question about your data or how we use it? Our support team is here to help. Reach out through the channels below and we'll respond with answers about data access, deletion, or any privacy concern. We handle requests in the language you use and aim to reply quickly.

Team online

Live Chat

Open your account and tap the support icon in the lobby. Chat with our team about privacy questions, data requests or account security in real time.

Email Support

Send a detailed message to our privacy team. Include your account email and the specific data or policy question. We review all requests carefully.

In-App Help

Inside your isb19 account, navigate to Settings > Help > Privacy & Data. Submit a formal request and track its status from your device.

HOW WE PROTECT YOU

Data Security, Cookies & Your Rights

We use industry-standard encryption to protect your login, payment details and account balance. Cookies help us remember your preferences and keep your session secure.

Encryption & Secure Login

Your password, JazzCash and Easypaisa account links, and wallet balance are encrypted end-to-end. We verify every login from a new device before allowing access.

Cookie & Analytics Use

We use cookies to keep you logged in, remember your lobby preferences and track gameplay patterns for fraud detection. You can manage cookie settings in your browser.

Payment & Withdrawal Verification

Raast transfers, Bank Transfers and debit card withdrawals are checked against your deposit record. Identity documents are stored securely and deleted after verification.

Data Retention & Deletion

We keep your account data as long as you are active or as required by law. Request account deletion and we will remove personal data within 30 days, except where legal holds apply.

No Third-Party Sales

We do not sell, rent or share your personal details with marketers or advertisers. Your data is used only for account operations, payment processing and compliance.

Data Access & Correction

Request a copy of all data we hold about you or ask us to correct errors in your profile, address or payment details. Requests are processed within 14 days.

Privacy Policy FAQ

Read answers to the questions we hear most from players about data, security, cookies and your rights.

We collect your name, email, phone number, date of birth and identity document during registration. For JazzCash, Easypaisa and Raast deposits, we also store your mobile wallet details. We record your login IP address, device type and browser for security. Support messages and gameplay history are logged for account management.

After account closure, we retain your data for 12 months to resolve payment disputes and comply with local financial records law. Personal identifiers are deleted after this period unless a legal hold is in place. You can request earlier deletion of non-financial data within 30 days of closure.

Yes, we use cookies to keep you logged in, store your lobby preferences and detect fraud. Essential cookies cannot be turned off without breaking your account. Optional analytics and marketing cookies can be disabled in your browser settings. Disabling them does not affect your ability to deposit via JazzCash, Easypaisa or withdraw via Raast.

Yes. Open your account, go to Settings > Help > Privacy & Data and click 'Request My Data'. We will compile your registration details, payment history, support messages and login activity into a file and email it within 14 days. You can also contact live chat to submit the request.

No. Your wallet credentials and transaction history are stored only on our secure servers. We share transaction IDs with JazzCash, Easypaisa and Raast only to confirm deposit and withdrawal status. We do not sell or share your wallet details with third parties for any other purpose.

We match your withdrawal request against your deposit history and registered phone number. For withdrawals via Bank Transfer or Raast above a certain amount, we may ask for a copy of your CNIC or utility bill. These documents are stored securely and deleted after verification is complete.

Change your password immediately and contact live chat or email support right away. We will review your recent login activity, freeze suspicious transactions and help you secure your account. Report any unauthorized JazzCash, Easypaisa or Raast transfers within 24 hours so we can file a claim with the payment provider.

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